处理投诉

旁白 neutral

I called a taxi half an hour ago , and it hasn't arrived yet

我半小时前就叫了出租车，可到现在还没到。

旁白 neutral

I'm very sorry about that . I will contact the driver immediately

对此我深感抱歉。我会立即联系司机。

旁白 neutral

I'm sorry the play was canceled . We'll offer you free tickets for another show

很遗憾演出取消了。我们会为您提供另一场演出的免费门票。

旁白 neutral

Oh no , is your soup cold ? I'll ask the chef to heat it up

哎呀，你的汤是不是凉了？我让厨师帮你热一下。

旁白 neutral

Will my taxi arrive in the next five minutes ?

我的出租车能在五分钟内到吗？

旁白 neutral

Yes , it will . I'm on my way now

会的，我现在就出发。

旁白 neutral

No , I'm afraid it won't . The traffic is terrible

不，恐怕不行。交通状况太糟糕了。